If you are not satisfied with your item, don't worry, you can send it back! Items may be returned within 30 days of the date of delivery. 

Eligibility requirements: To be eligible for a return, your item must be unused, tags still attached, and in the same condition that you received it. Mernini reserves the right to decline a return that does not meet these conditions.

Non-returnable items: Gift cards

Checkout Plus is an optional add-on you can select at checkout. If you added Checkout Plus to your order, your return shipping is on us. Just start your return in our returns portal and we'll email you a prepaid return label at no extra cost. 

If you didn't add Checkout Plus, you can still return your item. Simply start your return in the returns portal and we'll provide you with a return label, with the cost of the label deducted from your refund.

Once your return is received and inspected, and meets eligibility requirements, your refund will be issued to your original method of payment. If your return does not meet eligibility requirements you will be notified and the item will be returned to you. Additional shipping rates will apply.

Original shipping charges and Checkout Plus, if applicable, are non-refundable. If you did not purchase Checkout Plus, the cost of your return label will be deducted from your refund.

Please allow several business days for your financial institution to process and post the refund to your account.

Need another size or color? We're happy to exchange your item, subject to availability.

Please start your exchange in our returns portal and select the size and color you'd like in exchange of your item. The same return shipping rules apply: if you purchased Checkout Plus your return label is free, otherwise the cost of your label will be charged to you.

Once your return item is received and inspected by us, we will send you an email to notify you that we have received your item for exchange. Upon approval, we will process your exchange and your new item will be mailed to you at no extra cost!

Items purchased on sale, including Mother's Day and Black Friday, are eligible for exchange only.
For Christmas gifts purchased prior to December, we offer an extended holiday return period until January 10.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible so we can make it right. Contact support@mernini.com

Unfortunately, we are unable to accept returns or exchanges more than 30 days after the order delivery date.

Orders shipped within Canada and the United States are eligible for both returns and exchanges, subject to our return policy. For orders shipped to all other international destinations, returns for a refund are accepted; however, exchanges are not available.